Help for Web Digest Users - Introduction

Your End User Digest displays a list of your email messages that are in the Quarantine. Your email administrator controls which actions you can apply to the messages, and which messages are included in your Digest. You may not see some of the links described in this Help in your Digest, or the links may have different names.

Actions on Messages in the Digest

The actions that you apply are processed by the web server on the Proofpoint Protection Server. Here are some examples of the actions you can apply to the messages in your Digest:

• "View" - Opens your web browser to view the message.

• "Delete" - Deletes the message.

• "Release" - Releases this message from your Quarantine. The message will arrive shortly after in your inbox.

• "Safelist" - Releases the message from your Quarantine and also adds the sender's email address to your safelist, meaning that emails appearing to come from that address in the future will not be Quarantined.

• "Not Spam"* - Indicates that you believe the message was identified as spam incorrectly. For example you might use the "Not Spam" action if the message is something you were expecting to receive from a business or an individual.
  *WARNING - Clicking the "Not Spam" button will send a copy of the suspect message to the Proofpoint Attack Response Center where it will be used to improve their own algorithms for all of their customers. Use caution when clicking this for messages that contain sensitive information as the message will be transmitted to the above mentioned third party. If you want to make sure you recieve messages from the sender, without third party transmission, use the safelist action instead.
  

To apply one of these actions to a message in your Digest:

1. Click the link for the message. For example, click the Release link for a message to release it, or click the Safelist link to release the message and add the sender to your personal Safe Senders list.
2. A browser window opens to let you know the request is being processed and shows the status of your request.

Other Digest Requests

You can also click the links in your Digest for other Digest management requests. These requests are processed by the web server. Here are some examples of requests that you can make:

• Request an updated Digest - The updated Digest includes messages that have been placed in the Quarantine since your last Digest was sent.
• Request your personal list of Safe Senders and Blocked Senders.

To request a new Digest or your personal list of Safe Senders or Blocked Senders:

1. Click the link in the Digest for your request. For example, click the Request New End User Digest link.
2. A browser window opens to let you know the request is being processed.
3. Check your email for a response to your request.

Manage My Account

The Manage My Account link allows you to make several changes to your Digest from a single web page.

Here are examples of managing your account:

• Add and delete email addresses from your personal Safe Senders and Blocked Senders lists.
• Choose whether or not you want to receive a Digest even when you do not have messages in the Quarantine. This is an Empty Digest.

To manage your Digest (And change your safe senders/blocked senders lists):

1. Click the Manage My Account link in your Digest.
2. Click Settings on the left side to determine if you want to receive an empty Digest and to select a Spam Policy. Select the check boxes on the right side or click the radio buttons to make your selections.
3. Click Account or Profile in the left side to view your email aliases, if you have any. You cannot make changes to this list.
4. Click Lists to view and make changes to your personal Safe Senders and Blocked Senders lists.
   Use the New, Edit, and Delete buttons on the top of the page to add, change, or delete entries to your lists.
   
5. Click the Save button or link to save your changes.

I receive a digest message each day when I don't have any spam, how do I turn that off?

1. Open one of the blank digest messages.
2. Click on Manage My Account and your account will open in your default web browser.
3. Click on Profile in the bottom left.
4. Click on Settings near top left.
5. Uncheck the box for "Send digest even when I have no messages in my End User Digest".
6. Click on Save, you should no longer recieve a digest unless you have received spam.

What if I don't have a digest message but want to make changes?

1. Proceed to https://nickel.champlain.edu.
2. Login using your Champlain network username and password as you would on any campus computer or in webmail.
3. Access and manage your settings similar to as mentioned above in the "Manage My Account" section.